It is with great sadness that we have to announce the closures of 6 Pulp Stores across the UK with immediate effect.
In certain locations we have experienced very hard trading conditions over the past 3 months and with the expectation that this may continue for the foreseeable future, we have taken the difficult decision to close those stores.
They are as follows:
- Aberdeen Union Square
- Birmingham Bullring Link
- Bristol The Horsefair
- Cambridge Petty Cury
- Cardiff St David’s Centre
- Chester Grosvenor Centre.
We would like to thank all of our customers, old and new for their support of these stores. Whilst these stores will no longer exist we of course still value your custom and would like to offer you free delivery for any online purchases from 1st Dec until 31st December. Full details can be found at the bottom of this page.
More and more products are added to the website daily to give you the opportunity to still purchase your favourite Pulp products.
Refunds & Exchanges
If you need to return or exchange an item and your local store has closed please send the item and proof of purchase to Van Gaver House, 48-50 Bridgford Road, West Bridgford, Nottingham, NG2 6AP. Clearly state whether you require an exchange or refund and remember to include your name, address & contact number. The cost of postage will be refunded also.
Please note the item must be returned in a saleable condition. If the item is faulty please list fault.
Gift vouchers can be used in any of our other 9 stores. Also they can be used online - please see below in FAQ. Any queries regarding gift vouchers then contact the number above.
Free Delivery Online
To qualify for free delivery for online purchases your billing address and postal address must be from one of the 6 cities where stores are closing.
Simply type in the code PULPFREEDEL at checkout. No minimum spend. Offer starts 1st Dec 2011 and expires 31st Dec 2011 at 23.59
Store Closures FAQ’s
Q. What should I do if I have purchased gift vouchers from a PULP store which has closed?
Don’t panic. Post your gift vouchers to Van Gaver House, 48-50 Bridgford Road, West Bridgford, Nottingham, NG2 6AP along with the following details:
- Name
- Location vouchers were purchased
- Telephone number
- Email address
We will generate a special code for you to redeem your vouchers on our online store
www.thisispulp.co.uk and we will contact you via telephone or e-mail to let you know what your code is.
If you have any queries please do not hesitate to email
service@thisispulp.co.uk
Q. What is the returns policy for products purchased at a store which has closed?
If you need to return or exchange an item and your local store has closed please send the item and proof of purchase to . Clearly state whether you require an exchange or refund and remember to include your name, address & contact number. The cost of postage will be refunded also.
Please note the item must be returned in a saleable condition. If the item is faulty please list fault.
For further details on returns please email
service@thisispulp.co.uk We are also offering free delivery to the surrounding postcodes of stores which has closed from 1st Dec until 31st December 2011.
Please note your billing and postal address must be close to a previous PULP location to qualify for this.
Simply type in the code PULPFREEDEL at checkout. No minimum spend.
Q. I am unsure of my nearest PULP location, now that my local store has closed
PULP is still trading with 9 stores across the UK and Online. We are adding more and more brands and products to our website
www.thisispulp.co.uk alternatively to find your nearest store, please visit
www.thisispulp.co.uk/view/storelocator
